You cannot cancel an order, return or refund when the item has received a tracking number or is still on its way.
To make a return, you can contact us for the return address, it is necessary to know a maximum of 10 days after you receive the goods
If you want to make a return,to be eligible for a return, your item/s must be unused, in the original packaging and in a resell-able condition. If you are not satisfied with the item, we will give you some discount or talk to fix that. Unfortunately Lala Lamps product will not cover the cost of return shipping.
Once your item/s are received and inspected, we will send you an email to notify you that we have received your returned item/s. If the items are in an acceptable condition a credit will be applied to your original method of payment. The refund can take up to 18 days to appear on your statement. Our system will automatically charge a refund of 15% for the price of goods more than $ 500, 10% for the price of goods under $499, 5% for the price of goods under $150.
Shipping costs are non-refundable. When returning an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We can't guarantee that we will receive your returned item and cannot refund returned orders which we don't receive.